12 Month Warranty
1- Users Statement of Warranty
All machines supplied by RocwooD Ltd are warranted to be free from defects in material and workmanship. The Warranty applies to the original purchaser, is not transferable and covers faulty parts and the labour involved in replacing and repairing those parts.
2- Period of Warranty
(a) 12 month Warranty from the date of sale to the original purchaser for a period of 12 months, unless stated otherwise.
(b) A 90-day Warranty applies to items subject to normal wear and tear, e.g. but not limited filters, tyres, wheels, belts, spark plugs, blades (for lawnmowers & brushcutters), cutter bars (for hedgecutters), cables, carburettors, and bearings.
(c) All machines’ must be serviced within the first 12 months from the original date of purchase to comply with the warranty, failure to do so will invalidate the 2nd year of the warranty.
3- Not covered by this Warranty
(a) This Warranty covers 12 months domestic use, business or continuous use will invalidate this Warranty. Unless stated otherwise.
(b) The Warranty policy does not cover any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse, lack of transportation or accident.
(c) The Warranty policy will not cover failure or damage caused as a result of parts or accessories being modified without the written approval of RocwooD Ltd.
(d) The Warranty policy is non-transferable and is only applicable to the original purchaser.
(e) Warranty on high pressure hoses is limited 6 months and does not include high pressure hoses which have suffered external damage.
4- Disclaimer
(a) No person is authorised to make any warranties, representations or promises, expressed or implied, on behalf of RocwooD Ltd, or to modify the terms conditions or limitation of this Warranty policy in any way.
(b) All goods must be examined on receipt, please examine all machines and packages, if there is any damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both RocwooD Ltd Warranty Department by email and the carrier within 7 days of any damage or missing parts. No claims will be accepted after this time.
(c) RocwooD Ltd will arrange collection of faulty goods within the first 60 days and thereafter it will be a return to base Warranty (the customer must return and we will check, if found faulty the machine will be repaired and returned back to the customer. If found to be faulty and we cannot repair then we will refund or replace).
(d) The Warranty offered by RocwooD Ltd is limited to the making good by repair or replacement for the purchaser any part or parts found, upon examination at our workshop, to be defective under normal use and service due to defects in material or workmanship. Returned machines must be complete and unexamined.
(e) This Warranty does not apply to any part of the goods, which has been subjected to misuse, abuse, improper or abnormal use, negligence, alteration, modification & accidental damage.
(f) RocwooD Ltd shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by the goods.
(g) Economic loss or extra expense due to unit damage/failure is not covered under the Warranty. Under no circumstances is RocwooD Ltd liable for any indirect, incidental, or consequential damages due to unit damage or failure.
(h) Some units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.
2 Year Warranty
1- Users Statement of Warranty
All machines supplied by RocwooD Ltd are warranted to be free from defects in material and workmanship. The Warranty applies to the original purchaser, is not transferable and covers faulty parts and the labour involved in replacing and repairing those parts.
2- Period of Warranty
(a) 2 year Warranty from the date of sale to the original purchaser for a period of 2 years, unless stated otherwise.
(b) A 90-day Warranty applies to items subject to normal wear and tear, e.g. but not limited filters, tyres, wheels, belts, spark plugs, blades (for lawnmowers & brushcutters), cutter bars (for hedgecutters), cables, carburettors, and bearings.
c) For any orders with the 2 year warranty but ordered past 07/02/25: All machines’ must be serviced within the first 12 months from the original date of purchase to comply with the warranty, failure to do so will invalidate the 2nd year of the warranty.
3- Not covered by this Warranty
(a) This Warranty covers 2 years domestic use, business or continuous use will invalidate this Warranty. Unless stated otherwise.
(b) The Warranty policy does not cover any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse, lack of transportation or accident.
(c) The Warranty policy will not cover failure or damage caused as a result of parts or accessories being modified without the written approval of RocwooD Ltd.
(d) The Warranty policy is non-transferable and is only applicable to the original purchaser.
(e) Warranty on high pressure hoses is limited 6 months and does not include high pressure hoses which have suffered external damage.
4- Disclaimer
(a) No person is authorised to make any warranties, representations or promises, expressed or implied, on behalf of RocwooD Ltd, or to modify the terms conditions or limitation of this Warranty policy in any way.
(b) All goods must be examined on receipt, please examine all machines and packages, if there is any damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both RocwooD Ltd Warranty Department by email and the carrier within 7 days of any damage or missing parts. No claims will be accepted after this time.
(c) RocwooD Ltd will arrange collection of faulty goods within the first 60 days and thereafter it will be a return to base Warranty (the customer must return and we will check, if found faulty the machine will be repaired and returned back to the customer. If found to be faulty and we cannot repair then we will refund or replace).
(d) The Warranty offered by RocwooD Ltd is limited to the making good by repair or replacement for the purchaser any part or parts found, upon examination at our workshop, to be defective under normal use and service due to defects in material or workmanship. Returned machines must be complete and unexamined.
(e) This Warranty does not apply to any part of the goods, which has been subjected to misuse, abuse, improper or abnormal use, negligence, alteration, modification & accidental damage.
(f) RocwooD Ltd shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by the goods.
(g) Economic loss or extra expense due to unit damage/failure is not covered under the Warranty. Under no circumstances is RocwooD Ltd liable for any indirect, incidental, or consequential damages due to unit damage or failure.
(h) Some units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.
Commercial Warranty
1- Users Statement of Warranty
All machines supplied by RocwooD Ltd are warranted to be free from defects in material and workmanship. The Warranty applies to the original purchaser, is not transferable and covers faulty parts and the labour involved in replacing and repairing those parts.
2- Period of Warranty
(a) 12 month Warranty from the date of sale to the original purchaser for a period of 12 months. 90 days from the original date of sale to the professional/commercial user.
(b) A 90-day Warranty applies to items subject to normal wear and tear, e.g. but not limited filters, tyres, wheels, belts, spark plugs, blades (for lawnmowers & brushcutters), cutter bars (for hedgecutters), cables, carburettors, and bearings.
3- Not covered by this Warranty
(a) The Warranty policy does not cover any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse, lack of transportation or accident.
(b) The Warranty policy will not cover failure or damage caused as a result of parts or accessories being modified without the written approval of RocwooD Ltd.
(c) The Warranty policy is non-transferable and is only applicable to the original purchaser.
(d) Warranty on high pressure hoses does not include high pressure hoses which have suffered external damage.
4- Disclaimer
(a) No person is authorised to make any warranties, representations or promises, expressed or implied, on behalf of RocwooD Ltd, or to modify the terms conditions or limitation of this Warranty policy in any way.
(b) All goods must be examined on receipt, please examine all machines and packages, if there is any damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both RocwooD Ltd Warranty Department by email and the carrier within 7 days of any damage or missing parts. No claims will be accepted after this time.
(c) RocwooD Ltd will arrange collection of faulty goods within the first 60 days and thereafter it will be a return to base Warranty (the customer must return and we will check, if found faulty the machine will be repaired and returned back to the customer. If found to be faulty and we cannot repair then we will refund or replace).
(d) The Warranty offered by RocwooD Ltd is limited to the making good by repair or replacement for the purchaser any part or parts found, upon examination at our workshop, to be defective under normal use and service due to defects in material or workmanship. Returned machines must be complete and unexamined.
(e) This Warranty does not apply to any part of the goods, which has been subjected to misuse, abuse, improper or abnormal use, negligence, alteration, modification & accidental damage.
(f) RocwooD Ltd shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by the goods.
(g) Economic loss or extra expense due to unit damage/failure is not covered under the Warranty. Under no circumstances is RocwooD Ltd liable for any indirect, incidental, or consequential damages due to unit damage or failure.
(h) Some units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.
Service/Repair Warranty
At RocwooD, we are committed to providing high-quality repairs and servicing of garden machinery. To ensure customer satisfaction, we offer the following warranty:
- 1) What is the Difference Between Servicing and Repairs?
- -Servicing:
Servicing involves routine maintenance tasks aimed at keeping your garden machinery in good working condition. This includes preventative actions such as cleaning, lubricating, replacing consumables (like air filters and spark plugs), adjusting settings, and ensuring the machine is running at optimal performance. Regular servicing helps to prevent breakdowns and improve the longevity of the equipment. - -Repairs:
Repairs refer to fixing or replacing parts of the machine that have broken down or malfunctioned. If your garden machinery is not working as it should or has stopped functioning completely, repairs are needed. This may include fixing a damaged engine, replacing broken parts (e.g., belts, carburettors, etc.), or addressing issues that prevent the machine from operating properly. -
- 2) Warranty Coverage
-Labour Warranty Servicing: Our servicing labour is guaranteed for 30 days. If the same issue arises within 30 days of a service, we will rectify it at no extra cost.
- -Repairs: We guarantee the labour for repairs for 30 days from the completion of the repair. If the same issue reoccurs within this period due to the original fault, we will repair it at no additional cost.
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-Parts Warranty: Any new parts installed during repairs are covered by the manufacturer’s warranty for a period typically ranging from 3 months to 1 year (depending on the part).
- -Non-Genuine Parts: We use non-genuine parts for repairs and servicing, which may not be covered by the original manufacturer’s warranty. These parts are selected for their compatibility and cost-effectiveness.
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- 3) Exclusions from Warranty
This warranty does not cover:
- -Servicing: Preventive tasks such as oil changes, blade sharpening, and air filter replacements are not covered under warranty unless they are part of the agreed service.
- -Misuse or Neglect: Damage caused by improper use or failure to follow the manufacturer’s guidelines.
- -Normal Wear and Tear: Parts such as belts, spark plugs, filters, and cables, which naturally degrade over time, are excluded from warranty coverage.
- -Third-Party Interventions: Any work carried out by a third-party repair provider after service or repair by RocwooD.
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- 4)Claiming a Warranty Repair or Service
To claim warranty coverage:
- -Contact us within the warranty period (proof of service or repair is required).
- -Provide details of the issue you are experiencing.
- -Bring the machine to our workshop for inspection.
We will assess the issue and confirm whether it qualifies for a warranty repair or servicing.
- 5) Additional Terms
- -Non-Transferable: Warranty coverage applies only to the original purchaser.
- -Additional Work: If additional parts or labour are needed beyond the scope of the warranty, we will provide a cost estimate before proceeding with any extra work.
- -Manufacturer Terms: Manufacturer warranties on parts are subject to their terms and conditions.
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